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Questions
Worth knowing
What is an Acquirer Reference Number?
A unique number given to every card payment as it travels between the shop's bank and yours. It lets us find the exact transaction without any of your card details. It is often listed in the transaction details of your banking app; if not, your bank can read it out to you.
Why is the amount different from my order total?
The usual reasons are a currency conversion made by your bank, a foreign transaction fee, or delivery added to the item price at checkout. Send the amount exactly as your statement shows it and we will break it down for you.
Should I dispute the charge with my bank first?
Write to us first if you can. Most questions are settled in a day or two, and a refund we issue goes straight back to the same card, whereas a bank dispute can take several weeks.